Jim is best known as the Deming Community Webmaster. Along with Myron Tribus, Tom Glenn, John Hunter, and Del Kimbler; he created the Deming Electronic Network (DEN) in 1994 and currently moderates the DEN discussion list and manages the DEN web site with an archive of over 1 million messages and over 1,000 files and programs. In addition, he manages the UK Deming Forum web site; until the British Deming Association disolved, he maintained their site; prior to its closing, Jim maintained the OQPF web site and still archives the site.
In 1996, Jim began pioneering the application of Deming quality tools and techniques in the dot-com arena -- both in ebusiness practices and web site development and management. This is Deming's 1950 Production Viewed as a System diagram - but at the speed of light. Or in Jim's words: "Quality at the Speed of Lighttm."
Jim is a veteran of over 30 years in business, industry, manufacturing, and education. He has held operations positions from fork truck driver to underwater acoustic engineer, sales engineer, systems analyst, MRP consultant, to plant manager. In industry, companies he held positions with have designed computers and defense electronics, built hospital furniture, produced foot care products, designed and built spas, built high performance radial tires, and machined pumps.
Jim has consulted, trained, and presented throughout the US, in Puerto Rico, Wales, England, Scotland, Turkey and Europe on topics and projects including Dot-Com Quality tm, Kaizen, Lean manufacturing, innovation, ideation and creativity, scenario planning, deploying internet technologies, eCommerce development, healthcare quality, SPC, DOE Integrated Safety Management Systems, ropes course experiential learning, information security and information warfare, Joint Commisson quality accreditation, design of experiments.
Jim was a member of the W. Edwards Deming Institute design council from its inception. He has held ASQ positions of Chapter Chair, Education Chair, and Publicity Chair. Jim helped with the development of the Tennessee Quality Award and was a state examiner for 5 years.
First published in 1980, Jim has authored articles, served as Editor, member of the Board of Advisors, and contributor for Auerbach Systems Publications, Magna Publications, TQM in Higher Education, Chronicle of CQI, and Quality in Higher Education. Starting in 1995, his monthly column, Cyber Quality Resources for Quality Progress brought quality and the web together. Jim's last book was Quality Resources on the Internet.
Jim has been teaching college and non-credit courses online since 1994. He received an Innovation in Distance Education Award from the State of Tennessee. He teaches online for the MSQA Program at California State, web design for the University of Maryland, quality management courses for Oklahoma State University, teaming and decision making courses for University of Louisville, web programming courses for Learning Tree University; as well as web development and programming.
Jim holds a BS in Production Management, Masters degrees in both Manufacturing Engineering and Business, and a D. Sc. in Information Technology Management. He is currently a certified Master Web Site Designer, network certified, APICS certified, and a certified Ropes Course Director; and was formerly certified by SME, in MBTI, and by Zenger-Miller.
Jim lives in east Tennessee at the foot of the Smoky Mountains with his wife Vicki of 40 years. His son is a doctor doing pharmaceutical research and his daughter is a patent attorney doing internet intellectual property work. Jim's company, Breakthrough Systems, provides a wide range of soft and technology based consulting services as well as web site development and hosting. Jim may be reached at email@example.com.
"The call me legion, for I am many."
“How to Apply Deming’s Philosophies in the World of e-Business”
Forum webmaster and Moderator of the Deming Electronic Network, (http://deming.ces.clemson.edu/pub/den) will share some of his latest work and findings on using Deming's System of Profound Knowledge (SOPK) in "e-business". He will consider: