Tom Johnson

Tom Johnson



Managing by Results and the Eclipse of American Business: A Deming Prophecy Fulfilled?

Of Dr. Deming's 14 Points, perhaps most ignored is the one that cautions organizations not to manage results by setting targets that people must meet or fear losing their jobs. The eventual result of this practice, he warned, is destruction of the system that sustains the organization. This presentation will consider how attending to Deming's point explains Toyota's stunning success and ignoring the point explains the decades-long decline of American business