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Titles by Professor Henry Neave

The Deming Dimension
Price:
£27.00
The Deming Dimension Format: Hardback
 

Synopsis: This book is the most comprehensive and up-to-date book written about W. Edwards Deming. Its author, Professor Henry Neave, was a close friend and colleague of Deming, and they worked together to ensure a book which clearly explains the philosophy and principles developed by Deming over a period of more than half a century.

Author: Professor Henry Neave

Titles by W Edwards Deming Back to top

Out of the Crisis
Price:
£25.00
Out of the Crisis by W Edwards Deming Format:    

Synopsis: This book is the definitive work by W. Edwards Deming, who is often regarded as the "American Prophet of Quality." It explains, with numerous examples, his view of how American management has functioned in the past and what changes must be made in order to bring about success in the future. Deming then shows managers of every level how they can improve quality and productivity, thereby regaining world-class competitive position through the use of his well-known "14 Points for Management."

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Author: W Edwards Deming
The New Economics
Price:
£19.50
The New Economics By W Edwards Deming Format:    

Synopsis: In his last book, Dr. Deming explained the "System of Profound Knowledge" that he developed to enable business to make the necessary transformation for success in today's world. Deming also shared his thoughts on Leadership, Management, Variation, Shewhart's Charts, and other topics. This book was completed shortly before his death in 1993 and is a valuable reference for all quality professionals.

Author:W Edwards Deming

Titles by Cecelia S Kilian Back to top

The World of W Edwards Deming
Price:
£30.00
The World of W Edwards Deming Format:    

Synopsis: This is the only biography authorised and contributed to by Dr Deming. Cecelia Kilian was his assistant for 39 years, and he gave her access to important papers that are available nowhere else. These include a proposed Code of Ethics for Statisticians, Notes on Quality Care in Medicine, the now historic "Lecture to Top Managers in Japan in 1950," and a summary of his teaching to the Japanese.

The book contains many photographs and illustrations, including one of Deming's own scrapbooks of the trip to Japan during which he received the Second Order of the Sacred Treasure...the highest award Japan can bestow on a foreigner. There is a complete bibliography of his publications and complete listing of his academic and honorary degrees, positions, international activities, and honours. For a personal look at the man and his ideas, there is no better book.

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Author: Cecelia S Kilian

Titles by Donald J Wheeler Back to top

Understanding Variation
Price:
£45.00
Understanding Variation Format:    

Synopsis: Readers report that this book has changed both the way they look at data and the very form of their monthly reports. It has turned arguments about the numbers into a common understanding of what needs to be done about them. These techniques and benefits have been thoroughly proven in a wide variety of settings. Read this book and use the techniques to gain the benefits for yourself and your organisation.

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Author: Donald J Wheeler
Twenty things You Need to Know
Price:
£45.00
Twenty things You Need to Know Format:    

Synopsis: Drawing on 40 years of study, practice, instruction, and consultation, this book provides brief answers to many questions that arise when people begin to use process behaviour charts. Recapping some material from Understanding Variation, the rest complement and complete the message of that book. It enables you to better and more easily use process behaviour charts to get the most out of your processes and operations.

Some chapters focus on current mistakes and misinformation, including enough background material to justify the answers. Recommendations are given for those who wish to delve more deeply into any particular topic.

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Author: Donald J Wheeler
Making Sense of Data
Price:
£75.00
Making Sense of Data Format:    

Synopsis: More than just teaching how to create process behaviour charts, this book shows you how to build a framework for understanding and using your data effectively. You will learn where to start, what to measure, how to measure it, and how to understand the measurements — all the ways to effectively use your business information.

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Author: Donald J Wheeler
Range Based Alalysis of Means
Price:
£35.00
Range Based Alalysis of Means Format:    

Synopsis: This new book provides a completely new approach to creating ANOM charts. Using new tables of exact critical values this book reduces the calculation of the ANOM limits to the same level of simplicity found with Average and Range Charts. By combining the ease of computation enjoyed by the Average Chart with the ability to fine tune the analysis which you need with experimental data, this book is a breakthrough for practitioners. Tables, explanations, and examples are provided for the Analysis of Means, the Analysis of Ranges, the Analysis of Main Effects, and the Analysis of Mean Ranges.

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Author: Donald J Wheeler
Short Run SPC
Price:
£35.00
Short Run SPC Format:    

Synopsis: Learn how process behaviour charts can be used effectively when limited data is available. Part One: Tracking the Process while Making Different Products; Difference Charts; Charts for Mean Ranges; Zed Charts; The Role of Moving Range Charts; Difference Charts for Sub-grouped Data; Standardised Charts for Sub-grouped Data Part Two: Setting the Process Aim; The Difference between Aim and Consistency; Setting the Process Aim Using a Sequence of Values; Setting the Process Aim Using Difference Charts; Setting the Process Aim Using Multiple Measurements; World Class Quality.

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Author: Donald J Wheeler
Guide to Data Analysis
Price:
£75.00
Guide to Data Analysis Format:    

Synopsis: A superb new addition to Don Wheeler's authoritative stable of texts. This book is an aid to Six Sigma Practitioners when making decisions as to which statistical approach to take. The various techniques are organised according to the type of analysis problem making it easy to select an appropriate analysis technique. Moreover, this is the first text to integrate the techniques of SPC with the traditional techniques of statistical inference. By placing these various analysis techniques side by side and using them on the same data sets, the reader can see how to gain the maximum insight with the least effort.

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Author: Donald J Wheeler
Evaluating the Measurement Process III
(EMP III) - Using Imperfect Data
Price:
£50.00
Evaluating the Measurement Process Format:    

Synopsis: EMP III expands and updates the classic procedures. It also goes beyond these procedures to include the explanations of why the procedures work. Additionally, it includes a new way of characterizing measurement systems and provides illustrations of problems with the traditional techniques.

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Author: Donald J Wheeler
Avoiding Man Made Chaos
Price:
£35.00
Avoiding Man Made Chaos Format:    

Synopsis: “The Germ Theory of Management" (written by Myron Tribus– see Deming A5 booklets) is a powerful description of the scope and nature of the transition from traditional ways of doing business. "Avoiding Man-Made Chaos," continues this theme, contrasting traditional methods of interpreting data with the use of process behaviour charts. Additional sections on avoiding the chaos of mathematical complexity and inappropriate terminology are included: "Myths and Foundations" outlines four common misconceptions about process behaviour charts and four requirements for their effective use. "Charts Done Right" outlines the difference between the right and wrong ways of computing limits for the two most common types of process behaviour charts.

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Author: Donald J Wheeler
Advanced Topics in Statistical Process Control
Price:
£75.00
Advanced Topics in Statistical Process Control Format:    

Synopsis: This book is the most comprehensive source book on Statistical Process Control since Shewhart's original! It is the definitive book, containing a wealth of information found nowhere else. Unlike books which only add layers of complication onto the subject, this book provides a clear and comprehensive explanation of the underlying theory of process behaviour charts.

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Author: Donald J Wheeler
Reducing Production Costs
Price:
£70.00
New book New
Reducing Production Costs
Format:    

Synopsis: Everyone who is trying to do more with less needs this book! By using a proven methodology of reducing production costs, this book shows you how to evaluate paybacks so that you can pick winning improvement strategies. Unlike many programs that often rely on smoke and mirrors, this approach is built solely upon the process data—no guesswork needed. These techniques remove the guesswork and replace it with practical, easy-to-use tools that are built upon a rigorous theoretical foundation.

While some of this material has been available for years, there has been no serious effort to integrate the tools into the conceptual framework that promotes their effective use. By using this book, you can join those practitioners who have had spectacular results because they were taught the conceptual framework for the techniques. Their success is proof that this methodology, used as the foundation for improvement efforts, not only works in practice, but that it works supremely well.

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Author: Donald J Wheeler
Understanding Statistical Process Control
Price:
£85.00
New book New
Understanding Statistical Process Control
Format:    

Synopsis: This internationally acclaimed textbook (often called the blue book) is widely used for teaching SPC and Continual Improvement techniques to those who work in manufacturing and process industries.

Wheeler and Chambers distilled over 75 years of practical experience into this book by combining instruction with real-world case studies. Written in an accessible style using ordinary language, this book is appropriate for self-study. W. Edwards Deming wrote in his foreword, "It is fitting to add my deep appreciation for the mathematical achievements of Dr. Wheeler. His understanding of theory, and its application, is guided by mathematical knowledge."

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Author: Donald J Wheeler

Titles by William W ScherkenbachBack to top

Deming's Road to Continual Improvement
Price:
£14.00
Deming's Road to Continual Improvement Format:    

Synopsis: Bill Scherkenbach wrote this book to consolidate his work at Ford and General Motors and his years of study with W. Edwards Deming. It includes commentary on many concepts including; Process Definition; the Voice of the Customer and the Voice of the Process; the Lessons from the Red Bead and Funnel Experiments; the Deming Cycle and Barriers to Change; Organisation for Quality; Attributes of a Leader with Profound Knowledge; Operational Definitions; Deming's philosophy Regarding Evaluation and Grading; the need for Education and Training.

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Author: William W Scherkenbach

Titles by Mary Walton Back to top

The Deming Management Method
Price:
£15.00
The Deming Management Method Format:    

Synopsis: In this classic, Mary Walton explains the management ideas of W. Edwards Deming. Then, responding to queries about how the ideas work, she researched and described how the method was being used by a wide range of firms and organisations from across the industrial spectrum. Part III discusses application stories from several companies.

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Author: Mary Walton

Titles by John Seddon Back to top

Delivering Public Service That Works
Price:
£15.00
Delivering Public Service that Works Format: Hardback    

Synopsis: In his acclaimed 2008 book "Systems Thinking in the Public Sector", John Seddon blew the whistle on public sector 'reform' and the flawed gospel of quasi-markets, competition, targets and inspection. He showed how thousands of people in the UK and elsewhere had been engaged at a cost of millions of pounds, to impose and enforce targets that simply made things worse...Those people are still there - from the Audit Commission down - and the quasi-market model is still creating waste, driving up costs, damaging services and destroying morale. Now a new book spells out the alternative. "Delivering Public Services that Work" brings together case studies from 6 different public sector organisations, in the UK and New Zealand, that are using "Systems Thinking" to bring about rapid and extraordinary change. These Case Studies show: how they did it, step by step; how they overcame initial resistance and hostility from staff; how they rolled-in (rather than rolled-out) the programme across other departments/services; the astonishing results that have been achieved; and, the unexpected benefits that can accrue (a 44 per cent drop in staff illness in one case).

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Author: John Seddon
Freedom From Command & Control
Price:
£20.00
Freedom From Command & Control Format: Hardback    

Synopsis: John Seddon argues that while many commentators acknowledge command and control is failing us, no one provides an alternative. His contention is the alternative can only be understood when you see the failings of command and control by taking the better - systems - view. He maintains that leadership is being able to talk about how the work works with the people who do it.

The book provides practical advice and examples of how to put this into place. Managers need to change their thinking, and he shows how the very observations they make when understanding what he calls "the what and why of current performance as a system" become the building blocks of the systems solution ~ and also illustrates the solutions for the cases he uses.

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Author: John Seddon
I Want You To Cheat
Price:
£11.00
I Want You To Cheat Format: Hardback    

Synopsis: First published in 1992, this little book has sold over 20,000 copies. The content is as relevant today as when it was written. A popular and straightforward introduction to a better way of thinking.

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Author: John Seddon
Systems Thinking in the Public Sector
Price:
£20.00
Systems Thinking in the Public Sector Format: Hardback    

Synopsis: First John Seddon disects the changes that have been made in a range of services, including housing benefits, social care and policing. His descriptions beggar belief, thought hey would be funnier if it wasn't our money that was wasted. In place of the current mess, he advocates a Systems Thinking approach where individuals come first, waste is reduced and responsibility replaces blame. It's and approach that is proven, successful and relatively cheap - and one that govenments around the world, and their advisers, need to adopt urgently.

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Author: John Seddon

Titles by David Clift Back to top

Lean World
Price:
£25.00
Lean World Format: Hardback    

Synopsis: this landmark book helps individuals, enerprises and communities to discover the "DNA of Success" and the "Path to Prosperity" to a better world - a "Lean World". It uncovers a generic management system, combined with world class ways of working. The book describes, in a unique and practical way, what a lean management system looks likem how it works, and how it can help any enterprise to succeed and grow.

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Author: David Clift

Titles by Peter Scholtes Back to top

The Leaders Handbook
Price:
£22.00
The Leaders Handbook Format: Hardback    

Synopsis: Peter Scholtes turns his attention to leadership, teaching many tools and activities to help leaders manage more effectively. The book provides cutting-edge management techniques to improve every reader's ability to envision, lead, and manage work flow. Readers will learn effective ways to:

  • Engage in Systems Thinking
  • Create Breakthrough Improvements in Work Processes
  • Build Continual Improvement Strategies
  • Lead People through Change
  • Inspire Better Work Performance
  • Give Vision and Meaning to the Organisation

In today's business world everyone needs to be a leader. Peter Scholtes teaches you how to be a good one!

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Author: Peter Scholtes
The Team Handbook
Price:
£25.00
The Team Handbook Format: Hardback    

Synopsis: The Team is a practical guide to working in or with project teams. It is packed with step-by-step instructions, illustrations, and worksheets, all showing how to implement many quality improvement principles. It is a comprehensive, easy-to-use guide on how to use project teams to improve quality throughout an organisation. Its clear, simple test and directions lead the reader through a project from inception to closure.

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Author: Peter Scholtes

Titles by H Thomas Johnson & Anders Broms Back to top

Profit Beyond Measure
Price:
£16.00
Profit Beyond Measure Format: Hardback    

Synopsis: In this powerfully-argued alternative to conventional thinking, the authors assert that any company can avoid the waste that is generated through excessive operating costs in the short run, and excessive losses from market instability in the long run.

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Author: H Thomas Johnson & Anders Broms

Titles by Aries de Geus Back to top

The Living Company
Price:
£14.99
The Living Company Format: Hardback    

Synopsis: The average life span of a Fortune 500 company is less than half a century, yet there also are corporations around the world that have been in business for 500, even 700 years. Arie de Geus, a retired Royal Dutch/Shell Group executive, maintains after studying both extremes that the most enduring treat their businesses as "living work communities" rather than pure economic machines.

The Living Company: Growth, Learning and Longevity in Business persuasively outlines his resultant prescription for organisational longevity. He explores the theme of organisational learning and provides an investigation of the consequences of building a sustainable work community for human resource management, strategic planning and organisational structure.

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Author:Aries de Geus

Titles by Brian Joiner Back to top

Fourth Generation Management
Price:
£17.50
Fourth Generation Management Format: Hardback    

Synopsis: This book provides a coherent synthesis of the best ideas in quality that are being implemented today and the most promising ones taking shape for tomorrow. It focuses on the well-known Joiner triangle...Quality, The Scientific Approach, and All-One-Team values. Brian Joiner has adapted the Deming methods to fit today's business practices, and then places them in a context that will help any company in their quest for higher productivity and quality.

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Author:Brian Joiner

Titles by Brian Mayne Back to top

Sam the Magic Genie
Price:
£5.99
Sam the Magic Genie Format: Hardback    

Synopsis: Brian Mayne's enchanting story about a small boy who embarks on an insightful adventure with his magic genie, Sam. Together they explore the vibrant world of choice and thought - discovering how our thoughts produce our feelings, which, in turn, shape the life we create for ourselves. The story uses colourful, imaginative language to capture the essence of personal development, translating words of wisdom into simple and fun explanations. Teaching how to appreciate the freedom we all have to choose peace and happiness for ourselves, Sam the Magic Genie is an inspiring gift for grown-ups and children alike!

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Author: Brian Mayne
Life Mapping
Price:
£8.99
Life Mapping Format: Hardback    

Synopsis: In three simple steps, this accessible, effective and fun tool enables you to create a design for the best version of yourself and your life that you can possibly imagine:

  1. Identify your life purpose.
  2. Clarify qualities of character that enable you to achieve this aim.
  3. Create your own life map to help you internalise your chosen qualities of character.

The result is a vivid, visual map that will enable you to embrace change and integrate all aspects of your potential into one balanced and powerful whole.

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Author: Brian Mayne

Titles by Brian & Sangeeter Mayne Back to top

Goal Mapping Workbook
Price:
£9.99
Goal Mapping Workbook Format: Hardback    

Synopsis: The Goal Mapping Success Pack consists of six audio tapes plus a 50-page workbook. This comprehensive pack includes in-depth information, practical exercises, examples and illustrations to guide you through the entire process of creating your own Goal Map.

  • Understand the importance of setting goals on a regular basis.
  • Learn how to condition your subconscious for success.
  • Be aware of your cycle of creation and learn the seven fundamental rules of actualisation.
  • Experience the power of creative visualisation.
  • Identify your areas of excellence.
  • Create your own Goal Map and action plan for your immediate future.
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Author: Brian & Sangeeter Mayne

Titles by Stephen Parry Back to top

Sense & Respond
Price:
£25.00
Sense & Respond Format: Hardback    

Synopsis: Sense and Respond provides an innovative and proven framework for customer driven organisational change, which enables companies to move away from a “mass production” mentality to one of “Lean and Systems Thinking” and deliver greater customer value right across the enterprise.

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Author: Stephen Parry

Titles by Bob Garrett Back to top

Thin on Top
Price:
£12.00
Thin on Top Format: Hardback Previously: £19.99

Synopsis: Taking readers behind the boardroom door, Thin on Top issues a wake-up call to directors and executives, government regulators and lobbyists, owners and investors, about what it will take to break the cycle of corporate misdeeds, professionalise directing, reduce corruption and ensure a civil society.

Garratt advocates a back-tobasics approach based on the centuries-old value of good governance - accountability, honesty and transparency to owners -whether public or private - as he demystifies the role of the CEO, debunks the three most widely-held organisational myths about the limits of openness and personal power and details a system of metrics to measure and manage a new set of competencies for the board, its directors, and the company as a whole.

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Author:Bob Garrett

Titles by Rob Rodin Back to top

Free, Perfect & Now ~ A CEO's True Story
Price:
£15.00
Free, Perfect & Now Format: Hardback    

Synopsis: As the CEO of electronics distributor Marshall Industries, Robert Rodin was responsible for overseeing the creation of an award-winning business-to-business web site. This is the story of that transformation and a practical guide to tuning and coordinating every function of an organisation.

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Author:Rob Rodin

Titles by Jeoffrey Liker Back to top

The Toyota Way
Price:
£16.99
The Toyota Way Format: Hardback    

Synopsis: In factories around the world, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, while using fewer man-hours, less on-hand inventory, and half the floor space of its competitors. The "Toyota Way" is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability.

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Author:Jeoffrey Liker
The Toyota Way Fieldbook
Price:
£16.99
The Toyota Way Fieldbook Format: Hardback    

Synopsis: The fieldbook builds on the philosophical aspects of Toyota’s operating systems by detailing the concepts and providing practical examples for application that leaders need to bring Toyota’s success-proven practices to life in any organisation. This book will help other companies learn from Toyota and develop systems that fit their unique cultures.

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Author:Jeoffrey Liker
Toyota Talent
Price:
£14.00
Toyota Talent Format: Hardback    

Synopsis: The Toyota Way" and "The Toyota Way Fieldbook", which won the 2005 Shingo Prize for Excellence in Manufacturing, have established Liker and Meier as the world's preeminent authorities on Toyota. "The Toyota Way" has been featured in "Fortune, the "Boston Globe", "Investor's Business Daily", "Industry Week", and on "CNBC"; it also won the Institute for Industrial Engineers' 2005 best book of the year. It draws on the authors' unparalleled access to Toyota executives, managers, and engineers in Japan and the United States. Toyota remains one of the world's most profitable companies, and managers worldwide are eager for the latest methods and models behind the organization's success.

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Author:Jeoffrey Liker
Toyota Culture
Price:
£13.99
Toyota Culture Format: Hardback Previously: £15.99

Synopsis: Toyota Culture examines the "human systems" that Toyota has put in place to instill its founding principles of trust, mutual prosperity, and excellence in its plants, dealerships and offices around the world. Beginning with a look at teh evaluation of the Toyota cultureand why its people are the heart and soul of the Toyota Way, the authors explain the company's four-stage process for building and keeping quality people: Attract, Develop, Engage and Inspire.

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Author: Jeoffrey Liker

Titles by John Clift Back to top

Water: Use Less - Save More
Price:
£3.95
Water use Less Save More Format: Hardback    

Synopsis: 100 water saving tips for the home, to help you become greener, less wasteful and not only save money, but help to save the planet.

• Helps householders to reduce water consumption
• Shows the links between water consumption and climate change
• Provides a lasting source of helpful information for the householder.

This book is produced to order for organisations who wish to encourage the conservation of water among
householders.

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Author: John Clift
Energy: Use Less - Save More
Price:
£4.95
Energy: Use Less Save More.jpg Format: Hardback    

Synopsis: 100 energy saving tips for the home, to help you become greener, less wasteful and not only save money, but help to save the planet.

• Helps householders to reduce energy consumption
• Shows the links between energy consumption and climate change
• Provides a lasting source of helpful information for the householder.

This book is produced to order for organisations who wish to encourage the conservation of energy among householders.

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Author: John Clift

Titles by Nicky Scott Back to top

Reduce, Re-Use & Recycle
Price:
£3.95
ReduceRe-Use&Recycle Format: Hardback    

Synopsis: What do you do with your old mobile phone? Where can you take your old medicines? Which plastic is recyclable? What happens to the stuff you recycle? This easy-to-use guide has the answers to all your recycling questions. Use its A-Z listing of everyday household items to see how you can recycle most of your unwanted things, do your bit for the planet, and maybe make a bit of money while you're at it. With a comprehensive resources section and information on getting more involved, Reduce, Reuse, Recycle is an invaluable guide for anyone who wants to slim their bin and help stop the earth going to waste.

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Author: Nicky Scott

Titles by Ron McCoy Back to top

The Best of Deming
Price:
£5.00
The Best of Deming Format: Hardback    

Synopsis: One reader called this "The Little Deming Book of One-Liners" and that describes it perfectly. It's a handy reference book of memorable Deming quotes ranging from Murphy's Law to Management. Readers always enjoy the unforgettable Deming humour while gaining insight into his philosophy. In reading these quotes, one can still hear his voice. The legend lives on!

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Author: Ron McCoy

Titles by Dennis Sherwood Back to top

Seeing the Forest For the Trees
Price:
£19.99
Seeing the Forest For the Trees Format: Hardback    

Synopsis: The book is extremely comprehensive, yet easy to read and written in a style that makes you feel like the author is personally teaching you about system dynamics in a one-to-one lesson. If you are brand new to systems dynamics, this book will take you from your first steps right up to feeling confident in drawing causal loop diagrams, and even set you on the road to using modelling software to simulate your diagrams.

If you are already familiar with systems dynamics but want to work on your casual loop diagramming skills, this book is also ideal. It works through example after example, all drawn from the real world, with some very topical examples for the UK (e.g. the railways system).

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Author: Dennis Sherwood
Smart Things to Know About Innovation & Creativity
Price:
£12.00
Smart Things to Know About Innovation & Creativity Format: Hardback Previously: £12.99

Synopsis: Smart people recognise that innovation and creativity aren't the same thing. Leading out-of-the-box guru shows you how to fill your life and organisation with both.

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Author: Dennis Sherwood

Titles by Anna Maravelas Back to top

How to Reduce Workplace Conflict & Stress
Price:
£10.00
How to Reduce Workplace Conflict & Stress Format: Hardback    

Synopsis: More and more workers are citing hostility, "desk rage" and workplace incivility as top concerns. How To Reduce Workplace Conflict And Stress will help executives, supervisors and managers and the people that work for them, protect pride, profit and productivity from these disabling emotions.

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Author: Anna Maravelas

Titles by John Bicheno Back to top

The 'New' Lean Toolbox
Price:
£12.95
The 'New' Lean Toolbox Format: Hardback    

Synopsis: The "New" Lean Toolbox means just that. This is not just an updated version of the previous Lean toolbox but a different way to approach what is in effect the Best Current Method of production. Whilst the book does provide the same level of detail as the previous LeanToolbox, ie a good description of individual techniques and concepts it is followed by references for the reader to further discover.

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Author: John Bicheno
Six Sigma & the Quality Toolbox
Price:
£9.90
Six Sigma & the Quality Toolbox Format: Hardback    

Synopsis: This book was written for Green Belts, managers and Masters students. It contains a compilation of tools and concepts from Six Sigma, traditional quality management (including notes on the 'gurus' of Quality), Service quality, and Lean operations. The intention is that this is a book with no 'waffle', so each of the 100+ tools and sections are described giving just the essential information.

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Author: John Bicheno

Titles by Howard Gardner Back to top

Changing Minds
Price:
£16.99
Changing Minds Format: Hardback    

Synopsis: Insights into One of the Greatest Mysteries of Human Behaviour. Minds are exceedingly hard to change. So many aspects of life are oriented toward changing minds-yet this phenomenon is among the least understood of familiar human experiences. Whether we are attempting to change the mind of a nation or a corporation, our spouse's mind or our own, this book provides insights that can broaden our horizons and improve our lives.

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Author: Howard Gardner

Titles by L Savary & Clare Crawford-MasonBack to top

The Nun & the Bureaucrat
Price:
£15.00
The Nun & the Bureaucrat Format: Hardback    

Synopsis: The companion book to the documentary Good News…How Hospitals Heal Themselves available on DVD (see page 8). In this book doctors, nurses and administrators explain how they came to believe that applying Toyota System and Baldrige principles to their Pittsburgh and Midwest hospitals would help them improve patient care. They testify that delivery of care dramatically improved as deaths, suffering and waste were reduced and they regained joy and satisfaction on the job.

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Author: L Savary & Clare Crawford-Mason

Titles by Raymond G Carey & Robert C Lloyd Back to top

Measureing Quality Improvement in Healthcare
Price:
£21.00
Measureing Quality Improvement in Healthcare Format: Hardback    

Synopsis: This book does an excellent job of introducing the reader to the concept of applying Statistical Process Control (SPC). The abundant practical examples provide a guide as to how these principles can be used effectively in the health care setting. Physician recommended, this book is for everyone who wants to get serious about managing the process of quality in healthcare.

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Author: Raymond G Carey & Robert C Lloyd
Improving Healthcare with Control Charts
Price:
£25.00
Improving Healthcare with Control Charts Format: Hardback    

Synopsis: Written for those who have some basic knowledge of the theory and tools of statistical process control (SPC), this book reviews basic SPC theory and tools, then introduces more advanced SPC concepts and methods and deals with some special applications of SPC. Applications discussed include using patient feedback for quality improvement, governance.

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Author:Raymond G Carey

Titles by Domenic Lepore & Oded Cohen Back to top

Deming & Goldratt ~ Thoery of Constraints & SoPK
Price:
£15.00
Deming & Goldratt ~ Thoery of Constraints & SoPK Format: Hardback    

Synopsis: Deming and Goldratt...two geniuses of modern management! The authors have integrated Goldratt's Theory of constraints and Deming's System of Profound Knowledge into one cohesive process, bringing both to a new level of accessibility. The ten steps of "The Decalogue" reflect the concept that effective management depends on the ability to predict outcomes of management decisions. The tools in this book enable readers to manage effectively, develop focused strategies, and create an atmosphere for Continual Improvement.

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Author: Domenic Lepore & Oded Cohen

Titles by Eliyahu M Goldratt & Jeff Cox Back to top

The Goal
Price:
£15.00
The Goal Format: Hardback    

Synopsis: Written in a fast-paced thriller style, The Goal is the gripping novel which is transforming management thinking throughout the Western world. The author has been described by Fortune as a 'guru to industry' and by Businessweek as a 'genius'. It is a book to recommend to your friends in industry - even to your bosses - but not to your competitors.

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Author: Eliyahu M Goldratt & Jeff Cox

Titles by Dave Gaster Back to top

Quality or Politics
Price:
£7.50
Quality or Politics Format: Hardback Previously: £15.00

Synopsis: This new book by researcher and senior manager in local government Dave Gaster gives a fascinating insight into excellence in local government and the changes councils have gone through over the past 20 years.

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Author: Dave Gaster
Visualising Transformation
Price:
£25.00
Visualising Transformation - Dave Gaster Format: Hardback Previously:

Synopsis: Visualising Transformation is a step forward from Lean-Systems Thinking, enabling genuine improvements for the service sector creating significant cost reductions, while improving service delivery and environmental improvements. Transformation is achieved by addressing operational and strategic aspects together, enabling increased insight to information and the way the business works to create inspired innovation for the future.

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Author: Dave Gaster

Titles by Patrick HoverstadtBack to top

The Fractal Organisation
Price:
£21.00
The Fractal Organisation - Patrick Hoverstadt Format:

Synopsis: The world of management is in crisis – the old remedies no longer work and organizations   are failing at an increasing rate. Although many talk of ‘joined up thinking’, few offer practical guidance on how to achieve this in organizations. The Fractal Organization sets down the practical implications of a well tested systemic approach to building organizations   that are capable of surviving and flourishing in these turbulent times.

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Author: Patrick Hoverstadt

Titles by Kenneth & Will Hopper Back to top

The Puritan Gift
Price:
£8.00
The Puritan Gift Format: Hardback Previously: £9.99

Synopsis: Where does the Protestant work ethic come from? And how did America achieve such dominance in management for so long? "The Puritan Gift" traces the origins and the characteristics of American managerial culture which, in the course of three centuries, turned a group of small colonies into the greatest economic and political power on earth. "The Puritan Gift" argues that the drive, energy and acceptance of innovation, competition, growth and social mobility, all of which lie at the root of America's management culture, have their origins in the discipline and ethos of America's first wave of European immigrants: the Puritans. And, the authors warn, as Americans distance themselves from the core values which produced their business and economic successes during the nineteenth and twentieth centuries, they put their future prosperity and security at risk.

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Author: Kenneth & Will Hopper

Titles by Alan Clark Back to top

Picture Your Business
Price:
£10.00
Picture Your Business Format: Hardback

Synopsis: This book introduces the Flow & Feedback Diagram as a new and more effective way of describing any size of business or organisation. The diagram can be used at all levels of an enterprise right down to an individual process. The value-adding flow from suppliers to customers is clearly identified. It then lays out the essential learning feedback path that integrates understanding customers, leadership, design and redesign of the whole organisation and change management. The diagram can be used either as a process framework or a replacement for the organisation chart listing areas of responsibility.

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Author: Alan Clark
The Gist of Process Mapping
Price:
£6.00
The Gist of Process Mapping Format: Hardback

Synopsis: This book is about a method of working smarter. It’s about the why and how of PROCESS MAPPING using deployment flowcharts.

All work is done in processes. Process mapping is about people, activities, choices and their interactions in work situations to achieve outcomes. This book considers the effectiveness of process mapping using a particular format of flowchart that is able to show the relationships between people as well as how work is done. It further considers the process of mapping itself, which is both important and powerful as an agent for increasing PARTICIPATION in IMPROVEMENT and INNOVATION in the workplace.

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Author: Alan Clark

Titles by John Kotter & Holger Rathgeber Back to top

Our Iceberg is Melting
Price:
£9.00
Our Iceberg is Melting Format: Hardback Previously: £9.99

Synopsis: the charming story about a penguin colony in Antarctica illustrates key truths about how to deal with the issue of change: Handle the challenge well and you can prosper greatly: Handle it poorly and you put yourself at risk. The penguins are living happily as they have one for many years. Then one discovers a potentially devastating problem. The story is one of resistance to change and heroic action, confusion and insight, seemingly intractable obstacles ane the most clever tactics for dealing with some obstacles.

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Author: John Kotter & Holger Rathgeber

Titles by Donella Meadows & Diana WrightBack to top

Thinking In Systems
Price:
£14.00
Thinking in Systems Format: Previously: £14.99

Synopsis: Meadows' newly released manuscript, edited by the Sustainability Institute's Diana Wright, brings systems thinking into the tangible world, showing readers how to develop the systems-thinking skills critical for 21st-century life. The biggest problems - war, hunger, poverty, & environmental degradation - are essentially system failures. They cannot be solved by fixing one piece in isolation from the others - seemingly minor details have enormous power to undermine the best efforts of too-narrow thinking. Tools & methods are included, but the heart of the book reminds us to pay attention to what is important, not just quantifiable, to stay humble and to continue to learn. Donella Meadows remained a pioneer of environmental and social analysis until her untimely death in 2001.

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Author: Donella Meadows & Diana Wright

Titles by Peter SengeBack to top

The Necessary Revolution
Price:
£12.99
The Necessary Revolution - Peter Senge Format:

Synopsis: The paperback edition of this timely and groundbreaking book from the bestselling author of The Fifth Discipline series and Presence. The Necessary Revolution reveals how corporations and organizations are, in the face of looming environmental crises and pressure from social issues, finding solutions that ensure both long- term survival and real-time business success.

The Necessary Revolution is destined to become the essential handbook for everyone who understands the need to act and work together now to create a sustainable world for ourselves and the generations to come.

A revolution is underway, and spreading fast. Organizations everywhere are boldly leading the change from the dead-end of “business as usual” to new strategies and transformative practices that promote a flourishing, sustainable world. Pragmatic and powerful, today’s most innovative leaders know that revolutionary—not incremental—changes in the way we live and work are necessary for their, and our, survival.

Brimming with inspiring stories from around the globe, and organizations ranging from Alcoa to Oxfam, DuPont to GE, The Necessary Revolution clearly shows that ordinary people at every level within every organization have the ability and innovative spirit to do extraordinary things. By working collaboratively across boundaries, they are amplifying their creativity to find unprecedented solutions in an intensely interdependent world.

The Necessary Revolution contains a wealth of strategies to help anyone, regardless of role or title, build the confidence and competence to respond effectively to the greatest challenge of our time. It is destined to become the essential handbook for everyone who understands the need to act and work together—now—to create a sustainable world for ourselves and the generations to follow.

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Author: Peter Senge

Titles by Steven J. SpearBack to top

The High-Velocity Edge:
How Market Leaders Leverage Operational Excellence to Beat the Competition
Price:
£17.00
The High Velocity Edge: How Market Leaders Leverage Operational Excellemce to Beat the Competition. Format:    

Synopsis: The author, four-time Shingo Prize winner, shares his insights on what lies at the core of superlative performance and competitive dominance. Market leaders, or rabbits, outrun and escape the pack by constantly raising the bar through self-improvement and innovation that occurs at rates faster, durations longer, and breadths wider than anyone else can muster.

The culmination of over a decade of research, study, and consulting with companies in finance, healthcare, manufacturing, and technology, High Velocity Edge introduces a new approach to achieving competitive advantage. Read how the world’s greatest companies manage complex processes by eliminating obstacles to operational excellence and making problem-solving a core organisational capability.

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Author: Steven Spear

Titles by Nassim Nicholas TalebBack to top

Fooled By Randomness
Price:
£6.50
Fooled By Randomness Format: Previously: £9.99

Synopsis: Everyone wants to succeed in life. But what causes some of us to be more successful than others? Is it really down to skill and strategy – or something altogether more unpredictable? This book is the word-of-mouth sensation that will change the way you think about the business and the world. It is all about luck: more precisely, how we perceive luck in our personal and professional experiences. Nowhere is more obvious than in the markets - we hear an entrepreneur has ‘vision’ or a trader is ‘talented’, but all too often their performance is down to chance rather than skill. It is only because we fail to understand probability that we continue to believe events are non random, finding reasons where none exist.

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Author: Nassim Nicholas Taleb
The Black Swan
Price:
£6.50
The Black Swan Format: Previously: £9.99

Synopsis: What have the invention of the wheel, Pompeii, the Wall Street Crash, Harry Potter and the internet got in common? Why are all forecasters con-artists? What can Catherine the Greats lovers tell us about probability? Why should you never run for a train or read a newspaper? This book is all about Black Swans; the random events that underlie our lives, from bestsellers to world disasters. Their impact is huge; they’re nearly impossible to predict; yet after they happen we always try to rationalize them. A rallying cry to ignore the ‘experts’, The Black Swan shows us how to stop trying to predict everything and take advantage of uncertainty.

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Author: Nassim Nicholas Taleb

Titles by Gerd GigerenzerBack to top

Gut Feelings: The Intelligence of the Unconscious
Price:
£8.00
Gut Feelings: The Intelligence of the Unconscious Format: Previously: £8.99

Synopsis: A sportsman can catch a ball without calculating its speed or distance. A group of amateurs beat the experts at playing the stock market. A man falls for the right woman even though she’s ‘wrong’ on paper. All these people succeeded by trusting their instincts. In his book, psychologist and behavioural expert Gerd Gigerenzer reveals the secrets of fast and effective decision-making. He explains that, in an uncertain world, sometimes we have to ignore too much information and rely on our brain’s ’short cut’ or heuristic. By explaining how intuition works and analysing the techniques that people use to make good decisions; whether it’s in personnel selection or heart surgery; Gigerenzer will show you why gut thinking can change your world.

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Author: Gerd Gigerenzer

Titles by Tim HarfordBack to top

The Undercover Economist
Price:
£8.00
The Undercover Economist Format: Previously: £9.00

Synopsis: Who makes most money from the demand for cappuccinos early in the morning at Waterloo Station? Why is it impossible to get a foot on the property ladder? How does the Mafia make money from laundries when street gangs pushing drugs don't? How can China, in just fifty years, go from the world's worst famine to one of the greatest economic revolutions of all time. Looking at familiar situations in unfamiliar ways, THE UNDERCOVER ECONOMIST is a fresh explanation of the fundamental principles of the modern economy, illuminated by examples from the streets of London to the booming skyscrapers of Shanghai. Leaving behind textbook jargon and equations, Tim Harford reveals the games of signals and negotiations, contests of strength and battles of wit that drive not only the economy at large but the everyday choices we make.

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Author:Tim Harford

Titles by David BoyleBack to top

The Tyranny of Numbers
Price:
£8.00
The Tyranny of Numbers Format: Previously: £8.99

Synopsis: Too often we try to quantify what can't actually be measured. We count people, but not individuals; exam results rather than intelligence, benefit claimants instead of poverty. The government set 10,000 new targets. Politicians pack their speeches with skewed statistics: crime rates are either rising or falling depending on who is doing the counting. We are in a world in which everything is designed only to be measured. If it can't be measured it can be ignored. The problem is what numbers don't tell you - they won't interpret, they won't inspire, and they won't tell you precisely what causes what. In this book, David Boyle reminds us of the danger of taking numbers so seriously at the expense of what is non-measurable, non-calculable: intuition, creativity, imagination, and happiness. drive not only the economy at large but the everyday choices we make.

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Author:David Boyle

Titles by Langley, Moen, Nolan, Nolan, Norman & ProvostBack to top

The Improvement Guide - 2nd Edition
Price:
£33.00
The Improvement Guide - 2nd Edition Format: Previously: £36.99

Synopsis: This book is for people who want to make improvements - a survival guide for people who realise the importance improvement plays in keeping an enterprise viable. It describes a system of improvement.

This new edition of this bestselling guide offers a Model for Improvement that delivers quick and substantial results in quality and productivity in diverse settings. The Model has worked with international improvement efforts at multinational companies and in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.

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Authors: Langley, Moen, Nolan, Nolan, Norman & Provost

Titles by Andrew Campbell & Robert ParkBack to top

The Growth Gamble
Price:
£17.00
The Growth Gamble Format: Previously: £20.00

Synopsis: A timely and valuable contribution to our understanding of the challenges of birthing new businesses…a wealth of deep insights, practical advice, and meritorious admonition. This thoroughly researched and carefully argued book can help your company gamble more wisely on growth. Imagine gathering the world’s leading management thinkers around a table to advise one company, then testing their advice against systematic research. The Growth Gamble provides just that kind of imaginary intellectual feast. This provocative book argues persuasively for seasoning grand growth goals with a dash of reality. New business development is really hard for established companies, and they should stop chasing rainbows of the next revolution.

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Author: Andrew Campbell & Robert Park

Titles by Brian WilsonBack to top

Soft Systems Methodology
Price:
£43.00
Soft Systems Methodology Format: Previously: £45.99

Synopsis: SSM offers an elegantly simple approach that is both powerful, yet non–threatening and one that forces organisations to confront questions essential to their very survival such as, "Are we doing the right thing? Since its inception more than thirty years ago, the benefits of using Soft Systems Methodology for problem solving has gained worldwide recognition. Yet, despite recognising the importance of SSM, students and practitioners still experience considerable difficulty with the intellectual process involved.

Of relevance to organisations of any type, or any size, this book shows how model building within SSM can be used to cope with real–life problems. It will be an invaluable resource for students and practitioners in both the public and private sectors.

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Author: Brian Wilson

Titles by Ronald WrightBack to top

A Short History of Progress
Price:
£7.00
A Short History of Progress Format: Previously: £7.99

Synopsis: Palaeolithic hunters who learnt how to kill two mammoths instead of one had made progress. Those who learnt how to kill 200 - by driving a whole herd over a cliff - had made too much. Many of the great ruins that grace the deserts and jungles of the earth are monuments to progress traps, the headstones of civilisations which fell victim to their own success. The twentieth-century's runaway growth has placed a murderous burden on the planet. "A Short History of Progress" argues that this modern predicament is as old as civilisation. Only by understanding the patterns of progress and disaster that humanity has repeated since the Stone Age can we recognise the inherent dangers, and, with luck, and wisdom, shape its outcome.

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Author: Ronald Wright

Titles by Russell AckoffBack to top

Systems Thinking for Curious Managers
Price:
£18.00
Systems Thinking for Curious Managers - Russell Ackoff Format:

Synopsis: This gem of a book introduces the extraordinary world of Systems Thinking and its 'Dean', Russell Ackoff, to curious and enquiring managers, teachers, business people - anyone, anywhere who works in an organisation. Finished just before Professor Ackoff's death late in 2009, "Systems Thinking for Curious Managers" opens the door to a joined up way of thinking about things that has profoundly influenced thinkers and doers in the fields of business, politics, economics, biology, psychology. Although Systems Thinking was 'invented' early in the 20th century, even Peter Senge's best-selling "The Fifth Discipline" (Systems Thinking is the fifth discipline) failed to popularise the term. But now, in business and academia, in the public sector and in the search for solutions to the environmental problems we face, Systems Thinking is being talked about everywhere. In the same way, it's only since his death in 2009 that management thinker, writer and guru Russell Ackoff has achieved the reputation he deserves. This timely book presents 40 more of Russ Ackoff's famously witty and incisive f-Laws (or flaws) of business - following on from his 2007 collection "Management f-Laws". All those in this collection are new and previously unpublished. Andrew Carey's extended introduction ties these f-Laws into the rest of Ackoff's work and gives the reader new to Systems Thinking a practical guide to the implications of Systems Thinking for organisations and managers. The Foreword by Jamshid Gharajedaghi is a moving tribute from Ackoff's friend and business partner of many years.

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Author: Russell Ackoff
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