The Nature of Transformation
~ Delivering the long term benefits of change ~

Dennis Sherwood, author of ‘Seeing the Forest from the Trees’. ‘There is no such thing as ‘unintended consequences.’
Dennis will argue that this is simply an excuse for not having thought things through properly in the first place, and there is much evidence of very poor thinking. You may say, “but things are so complicated, how can anyone ‘think things through properly’?”. It’s the duty of a wise manager to do just that so that decisions pass the most stringent test there is – the test of time. This session is an introduction to the methodology known as ‘the systems perspective’ - a powerful, holistic way of taming the complexity of the real world.

Chief Superintendent Mark Sheasby & the team from West Midlands Police. ‘Life on Mars.’
This presentation is a mixture of theory and practice showing how this, the best performing metropolitan Police service in the country, has significantly reduced crime using systems thinking and the System of Profound Knowledge (SoPK).

Mary Hickey from Adelaide & Meath Hospital, Dublin. ‘A lot done, more to do…’
Healthcare today is a vast web of complexity and contradiction offering astounding advances in technology and treatment, but it is overburdened by inefficiencies, errors and resource constraints that threaten patient care. The medical error rates reported in National and International studies recently are the groans of a collapsing paradigm. Embedded in our culture is the notion of ‘finding a good doctor’, when what we really should be looking for is a ‘good health care system’ - one that is greater than the sum of its parts, acts on a knowledge base of accumulated best evidence and can change quickly and continuously when necessary. Mary will explore 3 primary drivers of change: leadership, culture & systems including her experience of introducing Six Sigma.

Karl Buckridge Certified member of Goldratt’s Theory of Constraints Organisation. ‘Transformation with Deming & Goldratt.’
Every real system such as a profit-making enterprise must have at least one constraint. If it were not true, then the system would produce an infinite amount of whatever it strives for. The business manager who wants more profits must manage constraints. There is really no choice in this matter. Either you manage constraints or they manage you. The constraints dictate the output of the system whether they are acknowledged or not. With a combination of the philosophies of Deming and Goldratt, Directors of organisations can improve their time to market, levels of service and their business profitability.

Ed Stivala, Corporate magician. ‘Improve your powers of influence and persuasion.’
MindGames is an entertaining presentation during which Ed will influence participants to behave how he wants them to behave, without them knowing they are being directed. He does not use hypnosis - only subtle persuasion. Ed provides a practical insight into some of the methods and techniques used in the field of Neuro Linguistic Programming (NLP), enabling participants to make immediate and positive changes to their communication skills in both their professional and personal lives.

Hugh Rogers, Service Transformation at the NHS Institute for Innovation and Improvement. ‘Transforming the health service – what are we learning?’
This interactive workshop will describe progress in adapting and developing quality improvement methods to transform healthcare. It will show how systems thinking, focus on patient flows and understanding variation have combined to result in improved clinical outcomes as well as reduced cycle times and efficiency gains.

Stephen Parry, Director of Transform. ‘Transformation at Fujitsu.’
Stephen, author and former Head of Strategy and Change at Fujitsu has over 20 years experience in operational transformation and has directed large-scale international service centres in a number of sectors, including manufacturing, IT services, retail, and direct marketing in Europe, Asia- Pacific and the USA. He will talk about how a major plc is moving beyond process improvement to implement a system of strategy, structures, lean service and continuous change.

Rob Worth, Lean IT expert. ‘Implications of the System of Profound Knowledge for IT.’
This session will look at what Deming's philosophy tells us about an approach to IT systems development and deployment. We will look at Extreme Programming, one of the development methods used by Rob and his team in software development in Investment Banking. He will also view the deployment of big IT projects through the lens of systems thinking.

Anna Maravelas. ‘The Self-Defeating Habits of Otherwise Brilliant People® - Skills that preserve trust, reduce stress and resolve conflict.’
In this general session, Anna shares an overview of a commonly overlooked but costly phenomenon. She contends that frustrated leaders & employees can avoid behaviours that fuel destructive disagreements rather than wasting profit and time resolving them - continuously. She’ll introduce some ideas on how to create emotionally resilient workplaces and explore the true causes of workplace inefficiency and waste.


Thanks to the following sponsors for 2006:

Deming Learning Network
Dianna Deming Cahill

Managing Transformation
actually means
Transforming Management


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