Dr W Edwards Deming – a Provocative Man?
"We must throw overboard the idea that competition is a necessary
way of life. In place of competition we need cooperation"
“If I could reduce my message to management to just a few
words, I'd say it all has to do with reducing variation”.
" Wherever there is fear there will be wrong figures"
"Knowledge necessary for improvement comes from outside."
"Many people in management are being paid to produce waste."
"Deming’s First Theorem - No one gives a hoot about sustained profit."
"Deming’s Second Theorem - We are being ruined by best efforts."
"Management is prediction."
"It is wrong to suppose that if you can’t measure it
you can’t manage it – a costly myth."
"The most important application of Shewhart’s
contribution is in the management of people."
"Reward for good performance may be the same as reward
to the weather man for a pleasant day"
"Experience without theory teaches nothing"
"There is no such thing as a fact concerning an empirical observation"
"Management of people requires knowledge of the effect of the
system on the performance of people"
"A numerical goal accomplishes nothing. Only the method is
important, not the goal. By what method?"
"A leader must possess knowledge, not just information"
"The transformation required will not take place in the absence of leaders."
Dr W Edwards Deming